FAQs

Do you keep backups?

We make regular tape backups of each server's hard drive. The backup is meant to be used in case of catastrophic failure.

Because this backup is a sequential backup, it is meant to be used to restore the server as a whole and, consequently, is difficult to use to restore individual sites. It is possible, however, to search a tape for a specific server, individual site, directory or file. It is a time consuming and arduous task. To restore your site from tape will incur a cost of $175 or more per hour with a one hour minimum. The total time for the process will depend on the size of your site, directory and/or the number of files involved. There is no guarantee that the effort will be successful.

So that you will not have to incur these charges and to be certain you have up-to-date backups, we STRONGLY urge you to keep a complete copy of all your files and directories on your local computer. If you make changes to your FrontPage webs in real time on the server, be sure to also publish them to your local Personal Web Server. If you make changes to your .domains , .mreply.rc or any other user customizable configuration files, ftp a copy down to your hard drive. Any files created by your cgi programs and forms should be copied to your local hard drive periodically. Keeping backups on your local computer of everything on your site is not difficult if done on a regular basis.

For our development and maintenance clients, we keep local backups as a precautionary measure. For jetMerchant and database application clients we download databases daily and keep 7 days of backups for each database.

If you developed, uploaded, maintain and/or make modifications to your site, we do not take responsibility for backing up your site files.