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FAQs

How do I use the Email Control Panel?

Please note that the Control Panel is continually being improved. Consequently the screen shots below may not reflect the actual screens.

If you subscribe to our netValue or netSelect hosting plan, your control panel may be different than that shown below.

Clients on older hosting plans can upgrade to this version if desired. If you have any questions, please contact support at
1 (877) 459-6709, or support@netliancecorp.com.

  • Accessing the Control Panel
  • Initial Logon
  • Email Address List
  • Email Alias
  • Add Email Account
  • Modify Email Account
  • Email Auto Responder Setup


Accessing the Control Panel
To access the Control Panel, use the following link: http://www.netliancecorp.com/clientcontrolpanel.html. You can also access your Control Panel directly form the Support option in the Menu System:





Initial Logon
After your account was set up you should have received an email indicating your username, password, etc. Use the same password to login to the Control Panel.

Click to Zoom



Email Address List
After log in, you will see a screen like below. If your domain name doesn't appear in the "Active Sites" box, click the drop down arrow to select the domain you need to modify, then click "Go".

Click to Zoom

The options listed for the selected domain may or may not be active depending on your account type and server configuration. However, customers subscribing to the netPlus or netBusiness Hosting Plans will have access to the "EMail Accounts" link.

Clicking on the "EMail Accounts" link displays a screen similar to the one below.
Click to Zoom

Starting at the top of the screen we have:

1. A Welcome note displaying your username.

2. The name of the currently active domain.

3. On the next line are the permissions set for this user for the EMail functions. This user is permitted to "Add", "Modify" and "Delete" EMail Accounts for this domain.

4. A list of active email addresses appears indicating the user's First and Last names, and notes. To modify an existing EMail account, just click on the address.

5. The "Catch All" column indicates if the email address is to receive mail sent to a nonexistent address at this domain - for example, a misspelled address at this domain.
NOTE: If the setting reads "Set" this means that this email Address will NOT receive "Catch All" mail. If it reads "Delete" it means that the email Address is set to receive "Catch All" mail. So, in the example above, if we did not want the second account (postmaster@yourdomain.com) to receive "Catch All" mail, we would click the "Delete" link under "Catch All" to 'delete' this address from the "Catch All" function. We recommend that you setup your email software to receive and remove from the server the mail for "postmaster@yourdomain.com" so as not to exceed your maximum allowable space limits.

6.
Clicking on the "Edit" link in the "Alias" column will allow you to setup various aliases for this email address.

7. Clicking the "X" link under "Delete" will remove this EMail account and all it's email.


8. The buttons at the bottom of the panel allow you to "Create a new EMail account, and to scroll through your list of EMail Addresses.



Add Email Account
When the "Create EMail" button is clicked on the previous screen the form below is displayed.

Click to Zoom

Located in the yellow-colored area in the right column are explanations of the various sections on this form.
TIP: Record the user's password in the "Notes:" section. Otherwise, when you recall this record, you will not be able to see the actual password - only a masked version will be displayed.



Modify Email Account
Clicking on an email address from the EMail Accounts list, displays this screen.

Click to Zoom


When modifying an email account, explanations of the various sections are provided in the yellow-colored area on the right. This page displays all the information associated with this account. To continue with any modifications, click the "Modify" button at the bottom of the form.



Email Auto R
esponder Setup
To get to the Auto Responder setup, you must either be Adding or Modifying an EMail Account. You will find the Auto Responder section at the bottom of the form as depicted below.

Click to Zoom


To turn on the Auto Responder, simply place your text into the "Subject" and "Message" areas, and click the "Add EMail" button (if in "Add EMail" mode) or the "Save Modifications" button (if in "Modify" Mode). The Auto Responder includes a copy of the sender's original message with its response. Suggested uses for an Auto Responder include.

  • Receipt of message for sales inquiries
  • Receipt of message for support requests
  • Response to various forms from your web site
  • On-Vacation or Out-of-Office messages

NOTE: Plan carefully how you want to use the Auto Responder so that you don't inadvertently setup an email loop. Also keep in mind, that if you have a dedicated Auto Responder, say for example, "sales@yourdomain.com", you will need to set up your email client software to retrieve email from "sales@yourdomain.com" as well.

 

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