FAQs

How do I set up an autoresponder?

For Unix
For Linux

Autoresponders automatically send reply messages when others send email messages to particular addresses. This feature is available with all of NetLiance Hosting & Maintenance Services. Autoresponders are turned off by default when your domain is set up.

For BSDI (Unix) Servers
There are 5 pre-configured autoresponders you can use. The content of the autoresponse message can be found in the packets directory in your root directory.

These are the 5 pre-configured autoresponders addresses and their respective configuration files:

  info@xyz.com      info.txt
  sales@xyz.com      info2.txt
  webmaster@xyz.com      info3.txt
  support@xyz.com      info4.txt
  billing@xyz.com      info5.txt

You can edit the text files to your specification.

To turn on autoresponder for one of the above email addresses, simply use your Control Panel to place a # sign in the "Forward Address" box. In effect the # sign forwards emails to the autoresponder for further instructions.

Do not change any part of the .domain file as this file is overwritten by the Control Panel.

Please be aware that we don't support the list-serve function inherent in mReply, the autoresponder program.

For Linux Servers
Use the Control Panel to select the email address you want to use as an autoresponder. Then enter a subject line and text where prompted. That's it. To turn off the autoresponder, remove the respective text from the subject and body fields.

We Can Do It for You
We can also set up additional autoresponders for you at a nominal charge. Please contact us at 1 (877) 459-6709 to discuss your requirements.