FAQs

How do I set up my own ErrorDocument message?

An "ErrorDocument" is the message that you see when trying to load a web page that does not exist. The default ErrorDocument message looks like this:

File Not Found

The requested URL /filename.html was not found on this server.

The above ErrorDocument is not very pretty, and you may wish to make one of your own. This is how you do it:

If you use FrontPage or your domain is hosted on an NT/2000 server, please ignore the following section and see below.

First, make a web page, and give it a name you can remember, such as badurl.html.

Second, check the directory structure of your site, to see if you have a file in your root directory (e.g., if your site is named xyz.com, then the name of the root directory would be xyz) with the name .htaccess. If you do not have such a file there, you will need to create the file with a simple text editor (such as MS Notepad for Windows users or Simple Text for Mac users). If the file already exists, you will need to edit it with a simple text editor. You will need to add the following line to the .htaccess file:

ErrorDocument 404 /badurl.html

Third, upload the .htaccess file to your root directory, using an FTP program.

FrontPage and NT/2000 Servers:
First, make a web page, and give it a name you can remember, such as badurl.html. Upload badurl.html to your root directory using FrontPage or ftp.

Second, contact support by phone at 1 (877) 459-6709 or email We will take care of the rest.

We Can Do It for You
If you need assistance, please contact us at at 1 (877) 459-6709 to discuss your requirements.