FAQs

How do I upload files using ftp?

The process by which files are transferred to a web server is called "FTP" (File Transport Protocol). Customers with the any NetLiance Hosting and Maintenance Plan have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your convenience.

Internet providers such as AOL may have a built-in FTP interface. If you have a PPP Internet account and need an FTP program, you can download software as show below. We suggest that you contact your local Internet provider to inquire about compatibility.

1. FTP software
Win9x, ME, 2000 Users: We recommend using an excellent shareware program called WS_FTP, or another great program called CuteFTP.

You can download WS_FTPle at:
http://www.ftpplanet.com/download.htm

You can download CuteFTP at:
http://www.cuteftp.com/

Mac Users: If you are a Mac user, we suggest that you try Fetch, which may be downloaded for at:
http://fetchsoftworks.com

2. Configuring your FTP program
To configure your ftp program, you need the following information:
   • USERID
   • PASSWORD
   • FTP HOSTNAME

Your userid and password are the ones you chose to set up your account. The FTP hostname is your domain name (yourdomain.com). The hostname tells your FTP software to connect to the web server upon which your web site resides. In general, the process of configuring the various FTP software is the same.

3. How to transfer files
You should upload the files you want visible to people's web browsers to your DocumentRoot. The actual name of this directory should be listed in the setup email you received when your account was created.

Unless you requested, all accounts are setup without FrontPage extension. FrontPage accounts will have a DocumentRoot of:
/YOURDOMAIN/wwwfp/ or /YOURDOMAIN/frontpage/.

Non-Frontpage accounts should have a DocumentRoot of:
/YOURDOMAIN/www/ or /YOURDOMAIN/

If you have custom CGI scripts, upload them to the /cgibin directory. To make your home page load automatically, name the HTML document "index.htm" or "index.html" in lowercase and upload it to the DocumentRoot.

Be sure to upload HTML documents and scripts in ASCII mode and images in BINARY mode, we do not recommend using the "auto" setting.

Notes to Mac Users:
   

•	Select "raw data" transfer mode when using Fetch to transfer both HTML and images.
•	Select "text" transfer mode when using Fetch to transfer text files (such as .domains).
•	PageMill may add either a .bin or .txt extension to your files which must be removed in order for such files to load properly.

To transfer a file to a subdirectory, double-click the appropriate subdirectory to open it before transferring the desired file(s).

As soon as a file is uploaded to the web server, it is available for all to see. If, after uploading a file, you are still unable to see the updated file via Netscape, you need to clear both disk and browser cache. This function can be found by selecting Options then Network Preferences in Netscape. In Internet Explorer, click on View, then Internet Options and click the Delete Files button in the Temporary Internet Files section. You can always use a query string added to the end of your URL:

http://YOURDOMAIN.com?abc

This will force your browser to bypass its cache and get the latest copy of your index page from our server. Remember that you must first be connected to the Internet through your local Internet service provider in order to connect to the web server.