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FAQs

Why can't I login or submit a form?

Please make sure that you have cookies turned on.

To turn on Cookies in Internet Explorer v5.5 and earlier versions?
 

PC
From your browser, go to:
Tools --> Internet Options.
Click on the Security settings Tab.
Make sure that the slider is set for medium.
If it is set on custom you can click the "Default Settings" button to reset these to the "medium" setting.
Click OK.

MAC
From your browser, go to:
Edit --> Preferences.
Double click on the "receiving files" item in the left window.
Single click on the sub-item named cookies.
In the right window, select the drop down menu item named "never ask" or "ask for each site" (in which case you will have to accept the NetLiance cookie when prompted).
Click OK.
To turn on Cookies in Netscape?
  PC and MAC
From your browser, go to:
Edit --> Preferences.
Click on "advanced" in the left window (Netscape6: double-click) (Netscape 6.1: double click "Privacy and Security" option).
Netscape6: click on the sub-menu item named "cookies".
Select the "accept all cookies option" in the right window.
Click OK.
I am running Internet Explorer 6 or AOL 6.
  These two browsers have added some new privacy features, which can make it difficult to log-in to a site. There are several ways to circumvent this, but the following method should work, and is simple and quick:
From your browser, go to:
Tools --> Internet Options.
Click on the Privacy settings Tab.
Make sure that the slider is set for medium or low.
Click OK.

 
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